Privacy Policy

Cyclofit ("we", "us", "our") operates the website cyclofitindia.com (the "Site"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you. It is intended to align with India's Digital Personal Data Protection Act, 2023 (the "DPDP Act") and applicable rules.

By using the Site or placing an order, you consent to the collection and use of your information as described in this policy. The policy may be updated from time to time; please review it periodically.

Information We Collect

We collect the following categories of personal data, primarily to fulfil your orders and operate the Site:

• Identity & contact details — name, email address, phone number, and billing/shipping address you provide at checkout or when creating an account.
• Order & transaction data — products purchased, order value, delivery details, and order history.
• Payment information — processed securely by our payment partner (Razorpay). We do not store your full card or UPI details on our servers.
• Technical & usage data — IP address, browser type, device information, pages visited, and cookies, collected automatically to keep the Site secure and improve your experience.
• Communications — messages you send us by email, WhatsApp, or contact forms.

Why We Use Your Data (Purpose)

We process your personal data only for specified, lawful purposes:

• To process, fulfil, and deliver your orders, including payment, invoicing, and shipping.
• To provide order confirmations, delivery updates, and customer support.
• To manage your account and respond to your enquiries.
• To prevent fraud, secure the Site, and comply with legal and tax (GST) obligations.
• With your consent, to send you promotional updates about products and offers — you can opt out at any time.

Cookies

We use cookies and similar technologies to keep items in your cart, remember your preferences, secure your session, and understand how the Site is used. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them.

Sharing & Disclosure

We do not sell your personal data. We share it only with trusted service providers strictly to operate our business, including:

• Payment gateways (e.g. Razorpay) to process payments;
• Logistics and courier partners to deliver your orders;
• IT and cloud service providers (e.g. for hosting and email) who process data on our behalf under appropriate safeguards.

We may also disclose information where required by law, court order, or a lawful request by a public authority.

Data Security

We implement reasonable security safeguards — including encryption in transit (HTTPS), access controls, and restricted access to personal data — to protect your information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is fully secure, but we work to protect your data using industry-standard measures.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described above, including to meet legal, accounting, tax, or reporting requirements. When data is no longer required, we securely delete or anonymise it.

Your Rights

Under the DPDP Act, you have the right to:

• Access a summary of the personal data we hold about you and how it is processed;
• Correct or update inaccurate or incomplete data;
• Erase your personal data where it is no longer needed;
• Withdraw consent at any time (where processing is based on consent);
• Grievance redressal — raise a complaint about how your data is handled.

To exercise any of these rights, email us at Cyclofitcare@gmail.com. We will respond within a reasonable timeframe.

Children's Privacy

The Site is not directed at children under 18. We do not knowingly collect personal data from children without verifiable parental consent. If you believe a child has provided us data, please contact us and we will delete it.

Grievance Officer / Contact

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us at:

Cyclofit
Email: Cyclofitcare@gmail.com
Website: cyclofitindia.com

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The "Last updated" date at the top indicates when it was last revised. Continued use of the Site after changes constitutes acceptance of the updated policy.