Rider support · Cyclofit
Questions, answered
Buying, EMI, delivery, sizing, returns and servicing — plus how to reach our Noida workshop. Can't find it here? We reply fast on WhatsApp.
17 answers
Orders & Shipping
4Getting your order to your door
Do you ship across India?
Yes. We ship nationwide. Delivery timelines depend on the product and your location, and are shown at checkout.
How long will my order take to arrive?
Most in-stock orders are dispatched within a few working days of payment confirmation. Larger items like bicycles may take longer as they are carefully packed and shipped.
How do I track my order?
Once your order ships, you'll receive tracking details by email. You can also view your order status from your account.
Is Cash on Delivery available?
Cash on Delivery is available on eligible orders and locations. The option will show at checkout if your order qualifies.
Payments & EMI
3Ways to pay for your ride
What payment methods do you accept?
We accept UPI, credit and debit cards, net banking, and Cash on Delivery where available. Payments are processed securely.
Do you offer EMI on bikes?
Yes, EMI options are available on eligible high-value products. Choose the EMI option at checkout to see the monthly plans your bank offers.
Are the prices inclusive of taxes?
All prices shown are in Indian Rupees and include applicable taxes unless stated otherwise.
Returns, Cancellations & Warranty
4If something isn't right
What is your return policy?
Unused items in original condition and packaging can be returned within the return window. Some items may be non-returnable for hygiene or safety reasons — see the product page and our Refunds page for details.
Can I cancel my order?
Orders can be cancelled before they are dispatched. Once shipped, the return process applies instead.
Are products covered by warranty?
Products carry the manufacturer's warranty where applicable. Keep your invoice, as it may be required for warranty claims.
Do you sell genuine products?
Yes. We are an authorised retailer and every product we sell is 100% genuine, sourced directly from the brand or its official distributor.
Products, Sizing & Assembly
3Choosing and setting up your bike
How do I choose the right bike size?
Frame size depends on your height and riding style. If you're unsure, message us or visit the showroom and our team will help you find the right fit.
Does my bike come assembled?
Bikes are shipped partially assembled and safely packed. Basic assembly may be required; for local customers we can assemble and hand over your bike at the showroom.
What if an item is out of stock?
Out-of-stock items may return. Reach out and we'll let you know about availability and expected restocking.
Showroom, Test Rides & Servicing
3Visit us in Noida
Can I book a test ride?
Yes. Visit our Noida showroom to test-ride bikes and get expert advice, or message us on WhatsApp to book a slot.
Where is your store located?
Our showroom is in Sector 9, Noida. Come in to test-ride, get fitted, or collect your online order in person.
Do you offer servicing and repairs?
Yes, we offer bike servicing and repairs. See our Servicing page for packages and to book a service.